Terms And Conditions


Please read the terms and conditions below, which apply to the provision of hypnotherapy either online or in a therapy room. These are designed to protect your interests as a client. By making an appointment with Fiona Farquharson T/A Brand New Start Hypnotherapy you are agreeing to the following terms and conditions. If you are unable/unwilling to agree to the terms and conditions, you should not book an appointment or continue with the therapy.


Any information collected from you, including your contact details, will be held in the strictest confidence, and your privacy will be respected at all times. The details you provide will be used solely for the purpose of providing you with the highest level of service. No information will be passed to any external parties without your permission. If it is necessary for Fiona Farquharson T/A Brand New Start Hypnotherapy to contact you I will use your preferred method eg mobile phone, text etc. If we need to contact you to change an appointment, I will leave my name, contact number and a short message. If you do not agree to this, please let me know as soon as possible. Please ensure that during the treatment period that we have up to date contact details for you.


Please see separate “Confidentiality and GDPR” section.

Therapy Consultation and Fees

The Initial Consultation lasts between 50 minutes to an hour. There is no charge for the Initial Consultation.

Every session thereafter lasts approximately 50 minutes, but please allow an hour per session. The cost per session is £70.

The exception to this is Smoking Cessation. This is a stand alone session with initial consultation included.  The length of the session is approximately 90 minutes and the cost is £130.

Fees are to be paid by bank transfer at the end of the session . Failure to pay will result in no further treatment being offered.  The bank account details are –

Fiona Farquharson T/A Brand New Start Hypnotherapy

Account No – 80215860

Sort Code – 82-61-37

Cancellation and Cancellation Fees

If you wish to change, cancel or postpone an appointment,  24 hours notice must be given, or the cost of the full session will be payable. Please contact fiona@brandnewstarthypnotherapy.com to cancel. The 24 hour notice is to allow the session to be offered to another client.

If you wish to discontinue the therapy, you do not need to advise why, as there may be various reasons why you do not wish or are unable to continue. It would, however, be helpful if you could inform me, as you may in future wish to resume the hypnotherapy.


If you are running late, or anticipate being late for the appointment, please leave a message on 07523 841011.  Please note that calls will not be answered if I am working with another client, but I will pick up the message as soon as I can.  I will try to accommodate “lost time” but if the booking schedule does not allow this, I may have to finish the session at the original finishing time.

Electronic media malfunction or failure

Fiona Farquharson T/A Brand New Start Hypnotherapy will not be held responsible for direct or inconsequential loss due to internet service failure or electronic media malfunction. I have invested in the most secure and strongest technology to ensure a reliable online service. I will endeavour to finish the session by other means such eg telephone call. However, no refunds will be given when technological malfunction or failure is on the part of the client.

Standards of Behaviour

During the course of any session, Fiona Farquharson T/A Brand New Start Hypnotherapy will treat you with respect and dignity. In return you will be expected to extend this to the therapist. You must agree NOT to attend the sessions under the influence of alcohol or recreational drugs, other than those prescribed by your GP. If any conduct contravenes these standards of behaviour, I reserve the right to cancel the session and any further sessions.

Medical Conditions

Questions will be asked at the start of the Initial Consultation, or the start of the Smoking Cessation session, to establish any medical conditions and contra-indications to treatment. It is also used to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update Fiona Farquharson T/A Brand New Start Hypnotherapy of any medical changes during the course of the hypnotherapy.


Hypnotherapy Success

Solution Focused Hypnotherapy is evidence based. Various studies have shown that as a result most people see a marked improvement in the area they wish to make progress in. However, to make any change in behaviour to achieve our goals we need to be engaged with the therapy and motivated to achieve the outcome. Hypnotherapy is not “done” to you. Our minds will not accept any suggestions that we are not in agreement with and ready to accept.  Fiona Farquharson T/A Brand New Start Hypnotherapy guarantees to use her training, expertise and experience to support you to achieve your goals within a reasonable timeframe. However, I can make no guarantees to the success of the outcome or promise any “cures”.


Fiona Farquharson T/A Brand New Start Hypnotherapy is not intended to replace a consultation with your GP or other health professional. If you have doubts or concerns regarding your health, please contact your GP.

Countries outside the UK

Fiona Farquharson T/A Brand New Start Hypnotherapy practises in the UK . If a client from outside the UK wishes to receive hypnotherapy, I will still be abiding by UK legislation.

Updates to Terms and Conditions

Terms and Conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have restarted hypnotherapy or after a period of absence.