Confidentiality & GDPR


 

How will my data be processed and stored?


In May 2018, the Data Protection Act was replaced by the General Data Protection Regulation (GDPR).

Fiona Farquharson T/A Brand New Start Hypnotherapy is GDPR registered. The changes to the Data Protection Act are aimed at ensuring your personal, confidential and sometime sensitive data, is held privately and securely. This means
that any data you give to Fiona Farquharson T/A Brand New Start Hypnotherapy must be processed in a way you agree with. GDPR exists to protect
your rights as a consumer. It applies to your identifiable data, eg your Name and address & any reason you might have for visiting Fiona Farquharson T/A Brand New Start Hypnotherapy. It also covers any session records, text messages or emails
between Fiona Farquharson T/A Brand New Start Hypnotherapy and yourself.

How long will you hold my information for?

Fiona Farquharson T/A Brand New Start Hypnotherapy is a member of the Organisation. As such they are bound by their regulations regarding the
length of time they must hold onto your information. The Organisation insists that Fiona Farquharson T/A Brand New Start Hypnotherapy must hold
onto your data for 8 years after your final session. However, the rule for children is different and the Organisation stipulates that their data must be held until their 25th birthday. The exception to this rule applies to young adults whose treatment ends when they are 17 years old when Fiona Farquharson T/A Brand New Start Hypnotherapy must keep their records until they reach their 26th birthday. Client records will be destroyed in the January after the dates given above. This is in line with NHS regulations for holding data.

What if I would like my data to be destroyed before this date?


Under the GDPR rules, you are able to request the deletion of any of your records at any time. Simply write to Fiona Farquharson T/A Brand New Start Hypnotherapy requesting that your records are destroyed and once they have confirmed
your identity, they will do so. There is no charge for this service. Fiona Farquharson T/A Brand New Start Hypnotherapy will then ensure that all your paper records are shredded with a cross shredding machine. Any electronic data held by Fiona Farquharson T/A Brand New Start Hypnotherapy such as emails or texts will be permanently deleted from the devices they are stored on.

  1. Fiona Farquharson T/A Brand New Start Hypnotherapy may need to save the written deletion request you sent her, if her insurance company insists on it, but
    would destroy any other data.

Am I able to see or get a copy of the information held by you?

In line with GDPR, if you send Fiona Farquharson T/A Brand New Start Hypnotherapy a request in writing, specifying the data you wish to see, she
will supply you with a copy of your data within 30 days. Fiona Farquharson T/A Brand New Start Hypnotherapy will need to confirm your identity
before sending you the information. There will be no charge for this service.

NB Fiona Farquharson T/A Brand New Start Hypnotherapy insurance
company’s legal team may wish to verify any information Fiona Farquharson T/A Brand New Start Hypnotherapy sends out.

What is your reason for collecting this information?

Fiona Farquharson T/A Brand New Start Hypnotherapy is keen to offer the highest quality support to her clients and in order to do so she will
collect the following information:
• An idea of what you would like to achieve by coming for hypnotherapy
• A small amount of medical information
• Some brief session notes
• Your contact details
• GP contact details
• CORP research data
• Some basic information about your important others.

This information allows Fiona Farquharson T/A Brand New Start Hypnotherapy to provide continuity within the sessions, in order to help you move towards your goal. This information will allow Fiona Farquharson T/A  Brand New Start Hypnotherapy to refer to the content of earlier sessions and previous discussions. Fiona Farquharson T/A Brand New Start Hypnotherapy will only use your contact details/address and GP’s details with your explicit consent. See client agreement and initial consultation. The CORP research programme collects unidentifiable information for the purposes of producing scientifically measured outcomes for Fiona Farquharson T/A Brand New Start Hypnotherapy.

How do I know that Fiona Farquharson T/A Brand New Start Hypnotherapy will store my information safely?

  • Paper session notes – Fiona Farquharson T/A Brand New Start Hypnotherapy stores all paperwork in a locked filing cabinet.
    • Text messages – Fiona Farquharson T/A Brand New Start Hypnotherapy work phone is secured by PIN.
    • Emails- Fiona Farquharson T/A Brand New Start Hypnotherapy email account requires 2 stage security (PIN and Password) to access emails.
    • CORP research data- accessed via a password protected programme on a laptop which requires a PIN to open.

Are our discussions within the hypnotherapy sessions confidential ?

Everything you discuss with Fiona Farquharson T/A Brand New Start Hypnotherapy during your sessions remains strictly confidential. Occasionally it may be necessary for Fiona Farquharson T/A Brand New Start Hypnotherapy to discuss elements of your sessions with their supervisor to ensure that they are helping you in the most effective way. However, no identifying features about you will ever be disclosed during these discussions. Fiona Farquharson T/A Brand New Start Hypnotherapy supervisor is also registered with the ICO and abides by GDPR requirements.

What if I see Fiona Farquharson outside of a hypnotherapy session?

Fiona Farquharson T/A Brand New Start Hypnotherapy is obliged by GDPR to protect your confidentiality at all times. For this reason, although she may acknowledge you, it would be ideal if any further conversation could be avoided. However, if you wish to discuss your therapy with other people, that is your choice and you are welcome to do so.

Will Fiona Farquharson discuss information about me with other health and social care professionals?


Fiona Farquharson T/A Brand New Start Hypnotherapy is only able to contact other health and social care professionals with your written consent. Should she write to your GP, to notify them that you have entered into a therapeutic relationship
with her, or to notify them that your therapy has been successfully concluded, Fiona Farquharson T/A Brand New Start Hypnotherapy would require your signature, in line with GDPR requirements. Fiona Farquharson T/A Brand New Start Hypnotherapy does have a ‘duty of care’ towards her clients, so the only exceptions to this would be if she believed that you were about to harm yourself or others. Should this occur then Fiona Farquharson T/A Brand New Start Hypnotherapy would be required to inform the relevant authorities. However, Fiona Farquharson T/A Brand New Start Hypnotherapy would always aim to discuss this with you before taking any action. Legally, Fiona Farquharson T/A Brand New Start Hypnotherapy would also have to provide the police with information, as set out in a warrant or
court order, should the situation arise.

Who is the Data Controller and what is their ICO registration number?

Data Controller is Fiona Farquharson T/A Brand New Start Hypnotherapy, Marine Villa, 36-38 Cullen Street, Portsoy, Aberdeenshire AB45 2PH. This policy was last updated 1/11/2023.  It may be updated at any time, so please check back regularly to ensure that you’re aware of the latest version. Please note
that the cookie policy for Website address is available to view online.

ICO Registration number: ZB619249

     Fiona Farquharson                                                Date   01/11/2023
      T/A Brand New Start Hypnotherapy